Frequently Asked Questions

Currently, we do not offer an open delivery option. You must accept the package before checking its contents. However, if there is an issue, you can easily initiate a return.

Yes, you can exchange the product for a different size subject to availability, or take it to a local tailor as we leave ample margins in our stitched garments.

We aim to cater to all sizes, but certain limited-edition pieces might sell out quickly in specific sizes. Please check back later or contact support for restock updates.

Cash on Delivery allows you to pay for your order at your doorstep. We do not charge any additional fees for COD orders.

A nominal platform fee may be applied to maintain our technology infrastructure and ensure a seamless shopping experience.

You can cancel your order from your account dashboard before it is dispatched. Once dispatched, the order cannot be cancelled, but you may refuse delivery or request a return.

Orders may occasionally be cancelled due to inventory discrepancies, failed quality checks prior to dispatch, or unverified COD requests.

Navigate to 'Track Order' or 'Returns & Exchanges' at the bottom of our website, enter your order details, and select the items you wish to return/replace.

For COD orders, we will send you a link via email/SMS to securely enter your bank details for an NEFT transfer.

Once the returned item reaches our warehouse and passes the quality check, refunds take 5-7 business days to reflect in your account.

Absolutely. Please initiate a return request within 48 hours of delivery and upload a picture of the wrong product.

You can return most unused, unworn, and unwashed items with tags intact within 7 days of delivery for a full refund.

You can update your default address in your account settings. For active orders, address modifications are only possible before the item is dispatched.

No, you can check out as a guest. However, registering allows you to track orders easily and saves your details for future purchases.

Click on 'Forgot Password' on the login page to reset your credentials. If issues persist, please contact our customer care team.

No, refunds for prepaid orders are always routed back to the original payment method used during checkout.

We accept Credit/Debit cards, Netbanking, UPI, mobile wallets, and Cash on Delivery (COD).

No, the price listed on the product page is final and inclusive of all applicable taxes.

Do not worry. Failed transactions are usually reversed by your bank within 72 hours. If not, contact our support team with your transaction reference number.

An account allows you to track orders, process returns faster, save multiple shipping addresses, and receive exclusive offers.

GST is a mandatory tax levied by the Government of India on the sale of goods and services. It is included in the final product price.

Freebie products provided during promotional offers are legally billed at a nominal value to comply with GST regulations, but you are not charged extra for them.

Enter your e-Gift Voucher code in the 'Apply Coupon/Gift Card' section during checkout. The amount will be deducted from your total.

Usually, you can use only one e-Gift Voucher per transaction unless specified otherwise in the voucher terms.

Yes, all e-Gift Vouchers have an expiration date mentioned in the email sent to you at the time of issuance.